Under the UK Consumer Rights Act 2015, consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. This also pertains to digital downloadable software.
Unless the product itself is faulty or not as described we do not issue refunds for digital products once the order is confirmed and the product is downloaded.
Please note that trading involves speculation and it is risky to your capital. We do not guarantee success with our indicators. They are simply trading tools and not automated trading systems or funds. Please refer to our Risk Disclaimer for more information.
We go to extra lengths to describe and present our products in full detail. We also work hard to develop indicators that work well and whose coding is clean. We also offer sales and technical support should you have any difficulties setting up and running our software.
If you feel that you have found a bug in the software and would like to use this as the basis for a refund we will gladly comply once we receive sufficient proof of the software bug/error within 30 days of the purchase date. Please provide a brief description of the error with a relevant screenshot supporting your case.
We recommend contacting us for assistance if you experience any issues with our indicators.
Please contact us at firstname.lastname@example.org or +4407024088098
Kali Studio, Unit 11, 109 Vernon House, Friar Lane, NG1 6DQ